I reached out to them regarding some pieces that were missing and they responded quickly regarding the issue. Apparently the item is shipped in pieces that sometimes come in different times. It was shipped around the time it was promised, just in different dates depending on the carrier. They clearly explained this, and also provided all the tracking numbers which does not provide (on my order it only showed one out of the four so I was a bit confused). I am satisfied with the customer service as well as the product itself. Fairly easy to assemble and extremely comfortable. Perfect set I was looking for.
Fantastic set
I reached out to them regarding some pieces that were missing and they responded quickly regarding the issue. Apparently the item is shipped in pieces that sometimes come in different times. It was shipped around the time it was promised, just in different dates depending on the carrier. They clearly explained this, and also provided all the tracking numbers which does not provide (on my order it only showed one out of the four so I was a bit confused). I am satisfied with the customer service as well as the product itself. Fairly easy to assemble and extremely comfortable. Perfect set I was looking for.